WE’RE HAPPY TO HELP

Your questions, answered.

Below you can find all of the most popular questions we get asked. Feel free to browse all of the queries below, and hopefully that will help answer any pre-enquiry questions you might have.

Once done, feel free to get in touch and submit your interest in receiving a free quotation.

WE’RE HAPPY TO HELP

Your questions, answered.

Below you can find all of the most popular questions we get asked. Feel free to browse all of the queries below, and hopefully that will help answer any pre-enquiry questions you might have.

Once done, feel free to get in touch and submit your interest in receiving a free quotation.

HOW DO CHIP & PIN MACHINES WORK?

When you rent a chip and pin machine from Switch n Save, the machine will be attached to your merchant bank account you choose at the time of your application. This means that whenever you make a transaction the payment will be sent securely via Ingenico Payment Services directly into your merchant bank account. Funds normally take three working days to clear.

HOW DO CHIP & PIN MACHINES WORK?

When you rent a chip and pin machine from Switch n Save, the machine will be attached to your merchant bank account you choose at the time of your application. This means that whenever you make a transaction the payment will be sent securely via Ingenico Payment Services directly into your merchant bank account. Funds normally take three working days to clear.

HOW DO MOBILE CHIP & PIN MACHINES WORK?

A mobile chip and pin machine communicates with your merchant bank account via a GPRS/GSM data network on the SIM card provided with your terminal. This allows you to be able to take your card terminal directly to your customer rather than at your counter.

HOW DO MOBILE CHIP & PIN MACHINES WORK?

A mobile chip and pin machine communicates with your merchant bank account via a GPRS/GSM data network on the SIM card provided with your terminal. This allows you to be able to take your card terminal directly to your customer rather than at your counter.

WILL MY CHIP & PIN MACHINE LOSE SIGNAL?

Like anything else that relies on a mobile GPRS data signal, you may experience loss of signal from time to time. If your business is situated in a location prone to signal weakness you may be best choosing an alternative type of terminal for your payments. If you lose your mobile signal for your terminal, Card Cutters can provide you with a manual backup solution to ensure that you can still accept card payments whilst this is rectified.

WILL MY CHIP & PIN MACHINE LOSE SIGNAL?

Like anything else that relies on a mobile GPRS data signal, you may experience loss of signal from time to time. If your business is situated in a location prone to signal weakness you may be best choosing an alternative type of terminal for your payments. If you lose your mobile signal for your terminal, Card Cutters can provide you with a manual backup solution to ensure that you can still accept card payments whilst this is rectified.

WHAT TRANSACTION SPEED CAN I EXPECT?

Whilst transaction speed can vary depending on machine type and location, on average a standard transaction can be approved within 2 seconds if input correctly.

WHAT TRANSACTION SPEED CAN I EXPECT?

Whilst transaction speed can vary depending on machine type and location, on average a standard transaction can be approved within 2 seconds if input correctly.

HOW LONG WILL MY TERMINAL BATTERY LAST?

On average, you can expect a fully charged battery to process over 650 transactions before they need recharging.

HOW LONG WILL MY TERMINAL BATTERY LAST?

On average, you can expect a fully charged battery to process over 650 transactions before they need recharging.

WHAT DO I DO IF MY CARD MACHINE WON’T WORK?

Whilst issues are rare with card cutters terminals, if a problem does arise for you, we have a help desk support team in place to help you through any issues you may be having with your terminal. Our friendly team will always try to work through any issues you have on your first call to us. In the event of you needing a replacement terminal our help desk support team can easily organise for this to be couriered to your place of business within 24 hours.

WHAT DO I DO IF MY CARD MACHINE WON’T WORK?

Whilst issues are rare with card cutters terminals, if a problem does arise for you, we have a help desk support team in place to help you through any issues you may be having with your terminal. Our friendly team will always try to work through any issues you have on your first call to us. In the event of you needing a replacement terminal our help desk support team can easily organise for this to be couriered to your place of business within 24 hours.

WHERE IS YOUR DEDICATED HELP DESK SUPPORT LOCATED?

Our 24/7 friendly help desk support is UK based, in Southampton.

WHERE IS YOUR DEDICATED HELP DESK SUPPORT LOCATED?

Our 24/7 friendly help desk support is UK based, in Southampton.

HOW IS IT POSSIBLE TO SAVE ON MY ENERGY BILLS?

The domestic energy supply market is full of competition amongst suppliers of gas and electricity to households in England, Scotland and Wales – namely, between the ‘Big Six’ suppliers and smaller, independent companies. While the actual supply of electricity and gas you receive is always the same, you can change your supplier or tariff to get yourself a better deal and pay less for the energy you use. The easiest way to find out if you could save is to run a market comparison.

HOW IS IT POSSIBLE TO SAVE ON MY ENERGY BILLS?

The domestic energy supply market is full of competition amongst suppliers of gas and electricity to households in England, Scotland and Wales – namely, between the ‘Big Six’ suppliers and smaller, independent companies. While the actual supply of electricity and gas you receive is always the same, you can change your supplier or tariff to get yourself a better deal and pay less for the energy you use. The easiest way to find out if you could save is to run a market comparison.

DO I NEED TO CHANGE ANY PIPES OR WIRES IF I CHANGE SUPPLIERS?

The actual electricity and gas you use is the same with whichever supplier you use, and it all travels down the same pipes and wires – so you can switch your supplier without any extra installations.

There are some households using local supply networks that cannot switch, but these are very rare and usually only in remote areas.

DO I NEED TO CHANGE ANY PIPES OR WIRES IF I CHANGE SUPPLIERS?

The actual electricity and gas you use is the same with whichever supplier you use, and it all travels down the same pipes and wires – so you can switch your supplier without any extra installations.

There are some households using local supply networks that cannot switch, but these are very rare and usually only in remote areas.

WHAT IS THE PROCESS FOR SWITCHING?

Once a supplier has been chosen, they will need to give your current supplier 28 days’ notice to hand over the reigns – so the process should take 5 to 8 weeks. During this time, you will be contacted and asked for a meter reading. If unable to do this yourself, they will arrange for the meter to be read. The meter reading will determine the final amount paid to your current supplier, so make a note of it and the date it was taken.
The next bill will be from your new supplier(s).

WHAT IS THE PROCESS FOR SWITCHING?

Once a supplier has been chosen, they will need to give your current supplier 28 days’ notice to hand over the reigns – so the process should take 5 to 8 weeks. During this time, you will be contacted and asked for a meter reading. If unable to do this yourself, they will arrange for the meter to be read. The meter reading will determine the final amount paid to your current supplier, so make a note of it and the date it was taken.
The next bill will be from your new supplier(s).

DO YOU RECOMMEND EVERYBODY SHOULD SWITCH?

If price is your only criterion and the savings are very small, we recommend staying with your current supplier. It is possible they may become more or less competitive, so it’s a good idea to still check with us every now and then. People currently with the Big Six who have never switched will usually have the most to gain by switching.

DO YOU RECOMMEND EVERYBODY SHOULD SWITCH?

If price is your only criterion and the savings are very small, we recommend staying with your current supplier. It is possible they may become more or less competitive, so it’s a good idea to still check with us every now and then. People currently with the Big Six who have never switched will usually have the most to gain by switching.

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